Administrative assistants play a crucial role in fostering effective communication and maintaining a positive workplace culture. Navigating difficult conversations with professionalism and confidence is an essential skill that enhances collaboration, strengthens relationships, and drives organizational success.
Join us for this interactive session, presented by The Impact Group, where you will learn practical strategies to manage conflict constructively and transform disagreements into opportunities for growth.
Learning Objectives:
- Master tactics that promote and support healthy, productive conflict
- Utilize the HEAT method to de-escalate challenging situations
- Apply the DESC method to hold others accountable in under three minutes
- Enhance self-awareness of body language, tone, and overall presence to cultivate a confident and composed demeanor
- Establish clear communication expectations that encourage open dialogue while maintaining a respectful and professional environment
Whether you are managing competing priorities, addressing workplace concerns, or facilitating communication between teams, these skills will empower you to navigate difficult discussions with ease and professionalism.
Don’t miss this opportunity to build confidence, enhance your leadership skills, and contribute to a more effective and collaborative workplace!